Bank Branch of the Future 2018
19-20 Sep, 2018
BBF (Bank Branch of the Future) 2018
19-20 Sep, 2018
“Financial institutions have spent the last few years painting the vision of what it means to be a digital bank. In 2018, we’ll see a significant shift from optimization streamlining and automation – to creating new revenue streams. This revenue may come from new business models or simply new products and services, but it signals a recognition that simply doing the same things better is no longer enough.”
WE LIVE IN A DIGITAL AGE, THERE’S NO DENYING THAT!
New technologies and their rate of adoption b y customers will cause a new segmentation of banking customers, in this case based on their level of digitalization. In light of this situation, the majority of banks are adopting one of two strategies:
“disruption” strategy, in which banks become entirely digital and deal with only digital customers.
“evolution” strategy, where neither the branch customer nor the digital customer is excluded.
THE QUESTION IS, IN THIS NEW REALITY WHERE DOES THE FUTURE OF BRANCH BANKING STAND?
Whatever strategy your business opts to use to manage costs and derive maximum value from its branch network, there is no denying the vital role this channel continues to play in retail banking. Against a backdrop of intensifying competition and evolving customer expectations, transforming the branch back office as “Digital Experience Centers” drives the holistic value of branches
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